Terms & Conditions

1. Service Agreement

By using Manor House Dry Cleaners’ pickup and delivery service, you agree to the following terms. We reserve the right to modify these terms at any time.

2. Pickup and Delivery

• Customers must provide accurate pickup and delivery addresses.

• Any changes to scheduled services must be communicated at least 24 hours in advance.

• If a customer is unavailable at the time of delivery, a re-delivery fee may apply.

3. Garment Care and Liability

• We handle all garments with care, following the manufacturer's cleaning instructions.

• Manor House Dry Cleaners is not responsible for pre-existing damages, color fading, or shrinkage due to manufacturer defects.

• Lost or damaged items will be reimbursed up to five times the cleaning cost, but not exceeding the depreciated value of the item.

4. Payment and Pricing

• All orders must be paid in full before delivery.

• Prices are subject to change without prior notice.

5. Customer Responsibilities

• Customers must remove personal items (e.g., money, jewelry) from pockets before handing over garments.

• Manor House Dry Cleaners is not responsible for any lost personal items left in clothing.

  1. Curtain, Upholster and Sofa Cleaning  

   We will Lagoon Advanced Care Wet Clean your Curtains, Upholstery and Sofa Covers. Whilst all reasonable care will be taken, we can not be held responsible for:- 
  WEAR/TEAR PROBLEMS - Curtains, Upholstery and Sofa Covers material and linings can be extremely weak due to the atmospheric conditions they find themselves in and the constant use of the items. Often the cotton material has weakened due to the sunlight, it can be rotten. The mechanical action of the cleaning process can cause this material to rip. 
  FADING – Sunlight, atmospheric conditions, heat, damp and cold can react on colours, both changing and fading some fabrics. Once surface soil is removed these differences may be highlighted. 
  STAINS – Conditions prevailing during use can cause stains to set and be highlighted after cleaning. 
  LININGS – Taking the brunt of sunlight and other conditions will in time weaken and may shred linings after cleaning. It is not always possible to foresee this except in a very weak state. It is usually possible to arrange a relining service if the need arises, we will not be responsible to pay for the relining of the curtains. Thermal linings can present problems of delamination, once degraded. 
  RELAXATION SHRINKAGE – Can be seen by the release of spinning and weaving tension, particularly during a first clean(British standards does allow for 3-5% relaxation shrinkage). When material is made, it is stretched to maximise yield. When material is cleaned/washed first, it relaxes. This will cause the material to shrink, sometimes in excess of 10% of the original size. It is crucial that when Curtains, Upholstery and Sofa Covers are made, the material is preshrunk/relaxed before being made into curtains. If this hasn't been done with your Curtains, Upholstery and Sofa Covers, you can expect shrinkage in excess of 10%. If your curtains have been handmade, it is important to ask if the manufacturer has shrunk the material before you clean your curtains. 
   
  If your Curtains, Upholstery and Sofa Covers are hand made, you must ensure that the material has been pre-shrunk before we clean your garments. It is highly likely that the material hasn't been pre-shrunk. Therefore, your Curtains, Upholstery and Sofa Covers will shrink/fibres will relax once they have been processed by us. It is highly unlikely, that we will be able to stretch these garments after the cleaning process if they haven't been pre-shrunk.  
   
  The customer must understand and accept that whilst we will use our best endeavours to process your Curtains, Upholstery and Sofa Covers safely, we cannot be held responsible for any deterioration or damage caused to the areas/components indicated above for the reasons outlined. 
   
  2.Wash, Tumble Dry and Fold - Service Wash Orders 
   
  a. You must thoroughly check all the Items for hazardous objects e.g. coins, pens, keys, makeup, papers etc. as We accept no responsibility for any objects lost or damaged nor any responsibility for damage to Items as a result of the cleaning process where such objects are present. 
   
  b. The load is washed at a 30or40 degree cycledepening on type load and tumble dried on a Low heat. As We process a high volume, We will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.). Please note that the Items are not ironed. 
   
  c. We accept no responsibility if there is any bleeding or colour transfer during the cleaning process. 
   
  d. We will weigh the laundry upon receipt and (if necessary) amend the charge in accordance with the details you were given at the point when your Order was placed. If a weight limit per bag is applicable then any excess over this limit will be charged as one or more new bags, depending on the total. You will receive a confirmation email with details of any changes. 
   
  e. We wash by the load and do not inspect the care labels of each garment. We therefore cannot be liable for damage to Items resulting from failure to follow the instructions on a care label. 
   
  f. For Items that need to be specially treated e.g. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these Items can be machine washed and tumble dried. We will not be liable for Items damaged through normal processing in a tumble dryer. 
   
  g. Wash, Tumble Dry and Fold Orders cannot include any bedding or towels. If these are included they will be added as an individual product and your bill will be amended accordingly. 
   
  h. Laundry Items are tagged by the load and not individually tagged. We cannot therefore accept any liability for missing Items. 
  i. There is a minimum order quantity of 6KG for this service.